Financial Institutions take a lot of efforts to digitize their business activities. Driven by cost pressure and client demand, they try to automate products and processes. On the other hand, banking, specifically for SMEs is to a large degree relationship driven. Clients appreciate the presence of knowledgeable financial advisers who help businesses grow and can support in times of crisis. In this video we explain our view of the Human Side of Digital Lending, how digital financial services and human interaction can be complimentary and can be beneficial for clients if combined in the right way!