This is the third article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
This is the fourth article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
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