Customer Centricity As a Risk Strategy
This is the first article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
How Customer Centricity Scales Without Reorganizing the Bank
This is the second article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
From Client Problems to Solution Toolkit
This is the third article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
The RM Discovery Script: How a 10-Minute Conversation Turns Dialogue into Diagnosis
This is the fourth article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
Artificial Intelligence Must Enforce Discipline, Not Replace Judgment
This is the fifth article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.
How Customer Centricity Becomes Measurable, Enforced, and Self-Sustaining
This is the last article of Q-Lana’s Customer Centricity Series, based on the whitepaper Customer Centricity in SME and Corporate Lending: From Products to Problem-Solving. The full whitepaper, available for download, details the complete framework, including operating models, problem archetypes, AI-assisted workflows, governance structures, and a practical rollout plan.