Loan & Asset Management
Special Service
Step 7 - Handling of Special Service
Q-Lana supports the structured process of handling defaulted loans in Special Servicing
The platform tracks all interactions with borrowers, co-lenders, and other parties, including calls, meetings, and written communications.
Templates for specific communication, such as demand letters, can be integrated into the system.
A restructuring budget can be defined and tracked against actual expenses within Q-Lana.
External providers can be granted certain access rights to submit reports and provide updates.
Approvals for case handling, restructuring, or potential write-offs can be managed within Q-Lana.
Special committees can be involved in the approval process, depending on the severity of the case and the institution’s internal policies.