Implementation
Implementation & transformation: A thoughtful strategy
A successful technology rollout relies on a carefully planned approach.
Q-Lana sits at the core of your digital transformation, ensuring each stage is aligned with your institution’s strategic goals.
We outline below an overview of the six (6) phases that take you from legacy operations to a culture of continuous digital innovation.
Before starting the implementation, we will jointly assess the stage of your institution with regards to digital transformation.
Assessment
#1 – Business as Usual
Legacy systems dominate; digital strategies remain secondary.
#2 – Present and Active
Small digital pilots emerge, boosting creativity without a unified plan.
#3 – Formalized
Early successes lead to larger initiatives with executive backing.
#4 – Strategic
Cross-functional roadmaps shape ownership and targeted investment.
#5 – Converged
A dedicated team refines processes around data-driven, customer-focused goals.
#6 – Innovative
Digital culture is embedded, continuously adapting to new technologies and markets.
Rollout
We recommend a phased rollout to ensure timely delivery and user acceptance.
The main steps include:
- Confirm project scope and timelines.
- Identify project teams and champions.
Assessment
- Review existing workflows, including the full credit cycle.
- Prepare a detailed scoping document.
- Tailor Q-Lana using existing components and new features.
- Adapt the platform to your institution’s specific requirements.
Deployment
- Execute a detailed rollout plan with integrated testing and feedback.
- Deploy in stages to secure smooth adoption and stakeholder buy-in.
Case Study: A multi-year digital transformation
Here is a sample rollout for one of our clients:
Over five years, we executed a phased digital transformation for SME lending. Even amid the global pandemic, we stayed on course, making flexible adjustments as needed. This ongoing collaboration continues to evolve and grow in partnership with our client.